It’s this variety of tasks and focus areas that Jordana says she loves about working at Active. It’s our number one priority and we can’t set the bar low for that,” she says. “Given this is a high-risk, and dangerous industry, a lot of the performance management comes down to safety. Ultimately, Jordana describes her job as providing advice to ensure team members are both happy and safe. I love writing congratulations letters when our existing staff are offered new positions, because I know how excited they will be when they get that letter.” “It’s exciting to identify talent and offer people opportunities for advancement. We’re really proud of that and we always put any available positions out to the field crews before we advertise,” she says. “A large percentage of the leaders at Active have come from the field and risen through the ranks. Jordana says Active’s commitment to retaining valued staff involves offering competitive wages, while also ensuring people have all the equipment and support that they need to do their job.Ī key part of her role involves working with management to identify talented team members for further career opportunities, and Jordana notes this is one of her favourite parts of the job. “I also look at things like human resources analytics including staff turnover, and initiatives like rewards and recognition in a bid to retain talent.” “I come in once a verbal offer has been made to a potential staff member and assist management with all facets of the employee lifecycle.” “It’s a traditional HR generalist role, with vast amounts of variation within the work,” she notes. The role sees her working with management covering South Australia, the Northern Territory, Tasmania, and the Fleet Department to provide advice and guidance on topics like employment law and managing underperformance and discipline. Jordana started as a Human Resources Officer but was quickly promoted to her current position as Human Resources Business Partner. “It’s complicated, it’s exciting and it’s challenging, which makes it incredibly rewarding.” “I love the variety of this industry and the fact no two days are the same,” she says. After only two weeks, she was offered a full-time job and hasn’t looked back since. In 2019, that path saw Jordana working in agency recruitment, and it was here that an opportunity to work with Active Tree Services on a temporary basis arose. “I’m really proud of what my family has achieved with the hotel, but my parents were always supportive of me taking whatever path I chose, and they encouraged me to spread my wings,” she says.
Jordana says working in a family-run pub was an experience that afforded her a hardworking mentality while also providing a great insight into customer service. She also soon took on co-ordinating the human resources side of things while also completing a double degree in business and psychology. “Me and my brother had a great childhood where we pretty much grew up in the front bar.”īy her teens, Jordana was working in the family business, serving customers. “It’s a traditional family-owned and operated pub that my dad has run for 40 years,” Jordana says. Jordana explains she had initially come from a hospitality background, and it was an industry she grew up in, courtesy of the fact her family owns and runs the Lonsdale Hotel south of Adelaide. Human Resources Business Partner Jordana McCallum had never envisaged herself working in the arboriculture industry, but a temporary contract with Active Tree Services two years ago quickly opened her eyes to a sector she describes as both ‘exciting and ever-evolving’.
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